At Evergreen Natural Care, we strive to provide you with the best shopping experience and top-quality products. We understand that sometimes a purchase may not meet your expectations, and we’re here to help. Below is our return policy, which outlines the guidelines and procedures for returning items.

30-Day Returns

We offer a hassle-free return policy that allows you to return eligible items within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as you received it. It should also be accompanied by the original receipt or proof of purchase.

Customer Pays Return Postage

Please note that while we gladly accept returns within the specified period, the customer is responsible for covering the return postage costs. This policy enables us to continue offering competitive prices and maintain the high quality of our products.

We recommend using a trackable shipping service or purchasing shipping insurance when returning items to ensure that they reach us safely. Evergreen Natural Care will not be held responsible for items lost or damaged during the return shipping process.

Items Exempt from Returns

Certain items are exempt from being returned. These include:

  • Personalized or Customized Products: Items that have been customized or personalized to your specifications cannot be returned unless there is a manufacturing defect or an error on our part.
  • Gift Cards: Gift cards are non-returnable and non-refundable.

Initiating a Return

If you wish to initiate a return, please follow these steps:

Contact our customer support team within 30 days of receiving the product to inform them about the return. You can reach us through [contact details].

Our customer support representative will guide you through the return process and provide you with the necessary instructions.

Pack the item securely in its original packaging, along with the receipt or proof of purchase.

Ship the item to the address provided by our customer support representative.

Refunds and Processing Time

Once we receive the returned item and inspect it to ensure it meets our return policy criteria, we will initiate the refund process. Please allow a reasonable processing time for the refund to be credited back to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Damaged or Defective Items

If the item you received is damaged during transit or has a manufacturing defect, please contact our customer support team immediately. We will work with you to arrange a return or exchange at no additional cost.

If you have any questions or concerns about our return policy, please feel free to reach out to our customer support team. We are here to assist you and ensure your shopping experience with us is a positive one.

Evergreen Natural Care reserves the right to update or modify this return policy at any time without prior notice. Any changes to the policy will be posted on this page.

Last Updated: 30th July 2023